Quality and Standards
Quality at Mountain Care is more than a standard, it is a continuous commitment. We ensure every individual we support experiences safety, dignity, and opportunity.
A Framework Built on Quality
We use a robust framework of monitoring, evaluation, and feedback to ensure that every individual we support experiences safety, dignity, and opportunity. Quality is defined not by us alone but through the voices of those we serve, their families, and the professionals who advocate for them.
By embedding these principles into our everyday work, we uphold consistency, transparency, and accountability across all areas of care.
Quality First
Safety, dignity, and opportunity for all
Guided by Best Practice and National Standards
REACH Standards
Ensuring choice, control, and independence for supported living residents.
NDTi Real Tenancy Test
Validating genuine tenancy rights and responsibilities for individuals.
Changing Our Lives: Quality of Life Standards
Focusing on personal outcomes, wellbeing, and community inclusion.
Care Quality Commission's Essential Standards
Meeting fundamental standards of quality and safety in care provision.
Driving Up Quality Code
Committing to high-quality care for people with learning disabilities and/or autism.
Learning Disability Inspection Programme
Adhering to specific guidelines for inspecting learning disability services.
Accessible Information Standards
Ensuring people with disabilities have information they can understand.
RCSLT's 5 Good Communication Standards
Promoting effective communication to support understanding and expression.
Excellence Through Partnership
At Mountain Care Services, we believe that the foundation of excellent care lies in strong partnerships and a commitment to the highest quality standards. By working hand in hand with local authorities, healthcare providers, and housing partners, we deliver supported living across England, as well as outreach, day, and respite services for adults with learning disabilities, autism, acquired brain injuries and mental health needs.
Our collaborative approach ensures that services are shaped not only by national best practice but also by the unique needs of each community. Over the years, we have successfully developed our provision through direct partnerships and tendered contracts, always responding with flexibility and innovation to meet local demand.
Partnership Excellence
Collaborative approach to quality care
Our Partnership Pledge
Collaborative Growth
Working with partners to continuously improve and adapt services.
Integrated Support
Seamlessly connecting individuals with housing, healthcare, and community resources.
Responsive Solutions
Flexible and innovative approaches to meet evolving local demands.
Skilled and Compassionate Teams
Expert Training
Continuous professional development
Excellence also depends on people, and our staff are at the heart of everything we do. Every member of our support team undertakes specialist training in areas such as:
Investment in Learning
This investment in learning ensures that our teams are fully equipped to manage complex needs, support independence, and deliver care that is respectful, responsive, and effective.
Our Overall Commitment
Through strong partnerships, a proven quality framework, and highly skilled staff, Mountain Care Services ensures that individuals not only receive the right support but are empowered to live full, meaningful lives.